What information does Muscle Xcess Ltd collect and how do we obtain it?
We receive information in one of two ways, either directly from you when you place an order with us or when you enter a competition or other promotion. If you place an order with us, we need to know your name, address, details of your credit or debit card number and telephone number or e-mail address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. If you enter a competition, we need your name, address and e-mail address so that we can administer the prize draw and notify you if you are a winner.
We will collect Personal Identification Information from Users only if they voluntarily submit such information to us.
How will Muscle Xcess use your Information?
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to;
when Users visit our site, register an order on the site, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How We Use Collected Information
Muscle Xcess Ltd collects and uses Users personal information for the following purposes:
Process orders/transactions and enhance your overall shopping experience by providing you with a more personalised site and improve our customer service.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Shape our recommendations about the items you may be interested in.
Monitor customer traffic patterns and site usage to help us to continually improve the design and layout of the site.
Occasionally notify you about special offers and improvements to our services such as; functionality changes to the website and competitions.
How do we protect your information?
We aim to protect your information in the following ways:-
When you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use.
We will not request information which is excessive for our purposes.
We try, with your help, to keep any information we hold about you up to date and accurate.
Delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes.
Protect your data against unauthorised use.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13 years of age, and no part of our website is structured to attract anyone under 13 years of age.
By using this Site, you hereby signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following any changes to this policy will be deemed as your acceptance of those changes.
Do we disclose your details to anyone else?
No. We are an Independent Company with no financial institution involvement; your details are for our use only in an attempt to offer you the best service we possibly can.
Muscle Xcess Ltd
10 Main Street
Tel: 02392 986450